|
 |
|
|
||||
|
Midnight
Sun Adventure Travel Mission & Values Home > Mission & Values
Our Mission: We provide guided, small group tours of the Canadian Rocky Mountains, Yukon Territory, Alaska and Vancouver Island. Hiking and walking in parks, wildlife viewing and 'adventure sampling' offer unique, inspiring experiences for the soft adventurer. We take pride in creating lasting memories. Quality of Service: Meeting the needs of our customers is our ultimate goal. We do this by providing steady performance at an acceptable price. This performance is measured by the continuum of service that begins with a customer inquiry and ends on the last day of the tour. All of us seek customer feedback, welcome it, and use it to improve our performance.The Environment: We provide our clients with a better understanding of the natural environment by promoting responsible camping ethics, low impact hiking and outdoor education. Ethics and Integrity: We engage in honest and fair business practices. We show loyalty and respect for each other, our team members, our customers, suppliers, shareholders, and communities in which we operate. We communicate with honesty, forthrightness and sincerity. The Right People: We provide our staff with clear knowledge of what is expected of them, the tools and equipment necessary to do the best job, encouragement in their development and recognition for a job well done. Every employee at Midnight Sun is an internal customer - the individual who performs the next operation. Meeting the needs and expectations of our internal customers is fundamental to achieving external customer satisfaction. Enthusiasm: We have a "Can Do" attitude. We work together to support, inspire and laugh with each other.
|
